Terrible Experience. DO NOT BOOK with these people.
In October of 2021, I reserved an apartment near Rambla Catalunya, but when I arrived they put me in a ghetto apartment on Carrer de l'Hospital. I then tried to contact them over the next 5 days to resolve and no one answered or called backed. They even ignored my travel agent.
This is a BAIT AND SWITCH with management that doesn't care about customer service.
What they did is illegal. I am a lawyer and I am actively trying to get these people removed from the travel agency listings so they can't steal from other people.
DO NOT STAY HERE and good luck on your travels.
star Tamer Iskander
The location and apartment itself was nice. There were a couple stains on the couch and a couple of other aspects of it that could've been a bit "cleaner" but overall was a nice location. However, the staff itself and moreso the agents addressing post check out concerns are not attentive at all. Being charged a fee of which I've shown proof was not my doing is absurd, and all they go off of is a report that is entirely incorrect, proven so by my time stamps on my phone records. Upon checkout, I was told they would charge me a portion of the security deposit, for a noise complaint that is not backed by any accurate information. They sent me a clip of what their "noise sensor" determined that I exceeded a certain noise threshold, where in the clip it showed a noise ongoing for 3 minutes vs they inform me it was actually for 20 minutes – despite not having been given a single graph that showed the “20 minute claim” - (either way its impossible given that my fiancee and I were sound asleep). Then they say I received a phone call from a security company and never answered (although I have proof on my phone records that I did receive the call - at a different time than their false report states - and I did have a phone conversation with the security company despite being awoken from my sleep). Then, they also say that the security company went to the physical location of the apartment, knocked on the door and there was no answer (mind you, on the report it states that the security guard came to knock on the door, before I ever even got a phone call again proven by my phone records - and although I absolutely did answer the door as I heard a knock twice, and was able to answer the door on the third time, in my underwear, as again, I was sound asleep, and spoke to the security agent – of which he apologized for waking me having realized I was asleep). Then when I prove to them all of the above from the report was that was entirely inaccurate, they inform me that it was impossible for the noise sensor to have had an error, despite the fact that the first attendant I spoke to over the phone when I got the initial email of getting charged for the noise complaint directly told me "they would investigate with the security company as it may be possible that the sensor could've malfunctioned". I've emailed the company several times, and they've stopped replying to my emails despite them having zero evidence to warrant a charge on my account. I will be sure to post this review on every review site imaginable to assure that international clients are aware that the company will charge excess fees for no reason, despite you proving that their entire report is false and incorrect, but them charging you anyway, willing to tarnish future business at the risk of a completely false charge.
star Erick Ibanez
Booked a Penthouse for 9.
Was abit concerned after reading some of the reviews but everything was perfect.
I would definitely come again.
Property was clean, no problems with any residents. We played music after 10pm quietly and no problems and was on the balcony till 2am talking without any complaints.
Pool area is very clean.
Also, staff were helpful.
They did us a good price on some scooters which I would highly reccomend and helped us with Taxis.
Also we already have our deposit back after 2 days which we had pretty much given up on based on some of the other reviews.
Great stay at a unbelievable penthouse with fantastic views.
Bit of a walk to la rambla but public transport and scooter you could get anywhere in 20-30 mins.
Definitely worth it
starstarstarstarstar Jordan C
Customer service was OK up until check out.
Apartment request was 300€ damage deposit, which is very steep for the quality / amenities!
We had an apartment for 8 guests, the apartment was a lovely size but quite unclean and requires some decorating.
Rugs were curled up at the edges
Marks all over the walls
The kitchen wasn’t very clean either.
We had access to 2 balcony’s, 1 was a pool view and 1 was a street view - which was actually a nice touch!
Although there was 8 of us, we wasn’t entitled to anymore than 2 sun loungers? Which meant 6 would have had to lay on the artificial grass on a towel....??
The apartment is quite quiet but during our stay it sounded like the apartment abound ours was re-arranging furniture during the early hours of the morning!!
Upon check out, I was advised the deposit would be refunded and I’d receive it a week after check in, which didn’t transpire. I had to contact the company many times to find out where it was, I called my bank and they hadn’t even cancelled the payment!
My advise, don’t book this apartment and book somewhere more centrally locates.
You don’t need to have a pool in Barcelona as the beach and sea is just perfect - there’s far too much to see to spend your time lounging around a pool on the grass.
starstar S S
After reading the reviews of Rent top apartments, i was slightly concerned about what apartment we were going to receive. So much so that i was in contact with the company regularly leading up to my booking. The Booking was for 20 people in two 10 person apartments, and i could not fault this company at all. I arrived before the rest of the guests, and checked in to the apartments with no issues at all. There was the exact number of towels available, and all pull out/ temporary beds were out as expected. Plenty of room for everyone. We had One penthouse apartment, and one 4 bedroom apartment in the same tower block. Highly recommend you give them the benefit of the doubt and ignore these reviews!
starstarstarstarstar Natalie Fuller
