Hotel com boas condições mas muito mal aproveitado. Muito degradado. No buffet a falta de higiene é mais que muita, copos e pratos mal lavados, mesas que conseguimos colar os dedos, horrivel, isto acontecia todos os dias.Para nao falar na comida sem sabor, falta de variedade enfim. Funcionários arrogantes, um ou outro mais simpatico mas o resto com pouca vontade de trabalhar. Se lhe deres uma gorjeta aí sim teras tudo e mais alguma coisa.A animação nao há, teem uns miudos por ali a passear pelo hotel a conversar com os clientes, todos dias bingo ha mesma hora nada mais. Não cumprem o mapa das actividades de animação.As minhas expectativas sobre Cuba eram baixas mas nao a este nivel tao mau. Já para não falar que deixaram o hotel sem luz nem água durante 1 dia inteiro, e nem um pedido de desculpas nem um agrado. Porque colocarem-nos a jantar nos restaurantes à carta é o minimo não considero como compensação pela falta de luz.Valeram as excursoes onde comemos muito bem, as paisagens lindas.
star Estela Henriks
Este hotel não mereço a categoria de 5 estrelas. Elevadores continuamente fora de serviço,toalhas de piscina muito mau. Em 7 dias apenas consegui mudar de toalha no último dia. Serviço de quartos , a funcionar muito mal. Tivemos um jantar especial ( com pagamento extra), lagosta, que em Portugal não o queria dado. Não recomendaria, neste momento a ninguém.
starstarstar Deolinda Silva
El hotel para mi fue genial, es cierto que las habitaciones estaban un poquito abandonadas, pero todo era muy bonito, muy relajante , vistas geniales, piscinas muy buenas, comida buena, yo lo pasé muy muy bien. Lo recomiendo, referente ala pertenencias hay caja fuerte en las habitaciones.
starstarstarstar Elena Brenas
O hotel é excelente, com vários restaurantes temáticos muito bons e uma animação impecável. Os shows noturnos são dignos de um Cabaret de 5*, muito bom mesmo. A praia nem se fala, do melhor que há, agua quentinha em tons de azul turquesa. Adorei a estadia, sei que estou em Cuba não posso exigir mais.
starstarstarstarstar Antonio Lima
La comida exquisita,muy buena atención, el lugar maravilloso!!
starstarstarstarstar lf Bp
Restaurante péssimo (super abafado e o cheiro alastra a se pelo espaço todo), elevadores avariados,e serviam água da torneira em vez de água potável.
starstar Liliana Pinto
Excelente recepção muito amáveis simpatia para clientes, várias opções de entretenimento como ténis, padel, ginásio, assim como jantares oferta em restaurantes, enfim.... Recomendo!!!
starstarstarstarstar António Costa Júnior
O hotel surpreendeu todas as nossas expectativas, infraestrutura de primeira linha, destaque para a lindíssima área de lazer. O Ali inclusive se destaca pelas bebidas, assim como, todos os funcionários extremamente simpáticos e solicitos.
starstarstarstarstar Thiago Celestino
Me gusto todo, sobre todo para los niñosmuchas opciones para pasarlo bien. Buena comida buenas habitaciones y comida 24 hrs
starstarstarstarstar Cristina Tapia
A precisar de muita manutenção, a todos níveis.Comida fraca qualidade . Limpeza dos quartos muitofraca qualidade. Piscina Boa! Praia Boa ! Staff da animação são super simpáticos e divertidos..da zona da restauração já não posso dizer o mesmo.
starstar Catia Malta
A limpeza dos quartos podia ser um pouco melhor, a comida fora do buffet também não era nada de especial e não conseguimos trocar a toalha de praia. Os espetáculos nocturnos são muito bons, a praia é muito boa, restaurantes temáticos só não gostei do cubano. Voltaria ao mesmo hotel.
starstarstarstar João Magarreiro
Para ser un hotel de 5 estrellas carece de todo un poco 1: las habitaciones tienen problemas con los aires y las duchas , nosotros rentamos 4 habitaciones y todas tenían los mismos problemas , 2: la comida estaba regular pues en los 3 días que estuvimos casi siempre lo que había era conejo . 3: la atención al cliente es suuuuuper pésima , sobre todo los de relaciones públicas , que te atienden toman nota pero hacen nada al respecto Y por último ; si eres cubano , aunque no vivas en el país eres uno más del montón , te dan las peores habitaciones y si reclamas es por gusto , Agregó que la piscina es grande pero donde quiera que te pongas el agua te da por la cintura , no más que eso , creo que necesitan reparar el hotel o bajar los precios , lo único bueno en mi experiencia fue la playa
starstar Elizabeth Hechavarria Torres
El hotel tiene buenas instalaciones. El personal es atento e intenta solucionar cualquier incidencia. Es un sitio muy recomendable para disfrutar de ese paraíso que son sus playas. Repetiría sin dudar porque han sido unas vacaciones de invierno inolvidables.
starstarstarstar Nanny Garrido Torres
Mi chico y yo nos acabamos de casar y decidimos ir de luna de miel a varadero. Pasamos unas vacaciones muy relajantes , que fue justo lo que necesitabamos. Las instalaciones estaban muy bien y el servicio fue muy atento. Un especial saludo al subdirector Carlos, que se encargóde que todo fuese de maravilla.
starstarstarstarstar Teresa Nunez
Hermoso!!!! A diferencia de otros hoteles está muy bien mantenido y abastecido. Las playas divinas y la atención buena. Muy importante tener en cuenta la cadena hotelera ya que hay mucho desabastecimiento en Cuba y sólo dos cadenas tienen permiso de importación, esto provoca graves problemas con la comida y los productos de higiene. Pasajeros del mismo vuelo que se alojaron en otros hoteles contaban experiencias terribles!!! En Iberostar todo excelente
starstarstarstarstar Claudia Castello
Food was great with excellent variety of daily choices. Rooms were average, however don’t forget to give a tip at the reception if you want a good room. Tips are expected when services are given. We came across a lady named Lisette at the reception when checking in, the service was poor as we wanted to upgrade to a better room, she may have been expecting a tip. Overall the experience was good but wouldn’t visit again.
starstarstarstar Jasmeet Banga
Arrived yesterday after a long trip - amazing check in! Great staff and awesome cocktails.I’ve been to Cuba multiple times and this has been the best experience thus far. The hotel rooms are great and the bars are amazing. Beach and pools are perfect to relax on and the drink service is superb.Perfect getaway for families and/or couples. There’s always something to do.
starstarstarstarstar Davey R
The food was good and the staff was friendly and helpful. There was some updates needed to the resort but you can see that they are trying to update as they go. Rooms were clean and any cosmetic issues were more than made up for by the staff! Felix at the swim up bar was wonderful and the concierge staff was great and super helpful!! All in all the good definitely out weighed any of the negative and I would recommend this resort.
starstarstarstar Sarah Carvell (Carvella.DeVille)
My wife and son and myself went here for 5 days. It was amazing. The guys who do the grounds keeping are such great guys they make this place look so great. The staff were so polite and kind. The pool guys keep their pools so clean and clear. The food was delicious and such a wonderful presentation. The lady who cleaned our room is just simply the best ever. I have all the best to say about the resort, especially the people. That is what makes this resort the best one in Cuba. Just want to say thank you for such an amazing stay. I highly recommend this resort don't go anywhere else.
starstarstarstarstar Matthew King
Rooms are dated. Specialty restaurants were very good.. buffet was decent.Beach was beautiful and clean.. as well as the pools. Activities staff were fun and got you motivated. Staff was helpful and friendly ...Just felt pressured to tip everyone constantly.
starstarstarstar Michelle Blenkinsop
This place is truly beautiful. I have a very nice vacation with my family. The beach was large and could accommodate a lot of people. I thought the food was good, not fantastic but I didn’t have any complaints for the buffet. The drinks were pretty good too, the little bars around didn’t have as much variety as the lobby bar however but that’s understandable. The rooms yes I would say we’re outdated and could use a little work cosmetically but I dint see why people complain about that, you’re not in Cuba to stay in your room. Also I think people have to keep in mind that this country has to import a lot of things so getting new furniture and supplies is much more easier said than done. I thought the staff was friendly, engaging and fun. If I did have some complaints it’s that we arrived at night so the next day we went to book our restaurant dinners and apparently they were all full until the day we left, so that was unfortunate. Also the y were having a problem with the wash so we going get new beach towels our entire stay, but that definitely was not the staffs fault but the towels we had were damp from day to day even with then drying outside.Over all though i thought it was a beautiful resort, it was well kept, clean, and stunning. Be wary of the type of travellers when reading some of the bad reviews, you have to remember it is Cuba. You can’t expect perfection.
starstarstarstarstar Kasia Wisniewski
This is a fabulous resort! So glad I chose to stay here.You will not be disappointed if you come here.There's such a warm and friendly atmosphere.Everyone who works here had made our vacation an amazing experience.The food had been good, nice casual restaurant by the beach.The grounds are beautiful.
starstarstarstarstar Nancy Degabriele
Great resort. Lots of entertainment and the lobby is the place to be all evening. All employees were polite and did what they could to make everything great. The resort is smaller, so felt very comfortable and not like you had to walk for miles. Lots of chairs at the pool and beach. Definately worth upgrading to adults section, has own pool and restaurant.
starstarstarstarstar Mark Golding
I had really good experiences there!!! When I stayed in, there was party at the pool and party on the beach at night!! What incredible trip that one. I'm getting ready to go once again...
starstarstarstarstar iamessiel
Lovely place for our vacation, beautiful pools and beach. Staff were awesome, always happy. Enjoyed all the meals, Elizabeth our server was the best we have had on any vacation. Would highly recommend.
starstarstarstarstar Dave Caldwell
We visited here in February for a week. And the resort was really good. The service especially was nice and the daily events were good. It has good beach access and nice pool for relaxing. Couple of tours from resort were good. Its one of the better resorts in Veradero. And the overall atmosphere is pretty good.
starstarstarstarstar Divyesh Purohit
Good hotel, near the beach of the Atlantic Ocean. All of the stuff is always smiling and tries to help you with your questions. Good restaurants in the hotel space with tasty food. Maids is always doing their job in the highest level. Good plays to spend your marriage. Come and see by yourself
starstarstarstarstar Anastasia Kuncevich
This is the best hotel in Varadero! Staff is friendly, rooms are clean, and pool area is beautiful. Food is not bad either. Overall you can’t go wrong with this place. We will definitely come back! 😄
starstarstarstarstar Hrvoje Tomic
El hotel está muy bien! Muy acogedor, muy agradable la estancia y las instalaciones son fantásticas. Como sugerencia estaría bien que renovasen el mobiliario de las habitaciones, las ventanas etc... pero en general esta muy bien! Muy buenas las animaciones y la atención es fantástica! Lo recomiendo!
starstarstarstarstar Natalia Sanz
