Stayed here at this hotel for two nights. Room was spacious and clean. Staff were friendly, helpful and knowledgeable. Location is also desirable with convenient access to shopping centers, cafes and restaurants.
starstarstarstarstar Mohammad R Ghafouri
For a 4 star hotel they're punching above their weight. Friendly and competent staff all around. I've stayed here several times with no complaints. From me or them! ;)
A very special mention for Eduard, a master at the bar, and the kitchen crew for making truly perfect empanaditas and carmañolas! I have been impressed with everything I have ordered here.
Overall, a very well-run hotel! Great value.
starstarstarstarstar Steve Dale
Awesome hotel. Service and food is excelente
starstarstarstarstar Oscar Nino
Amazing hotel with a great staff. Centrally located.
starstarstarstarstar John Vanegas
Acomodacoes extremamente confortaveis, gentileza dos funcionarios e otima localização. Recomendo !!!
starstarstarstarstar Jose Alberto Sampaio Batista
Quarto amplo e confortável. Bom café da manhã, embora um pouco cheio. Almoço relativamente caro. Piscina no 2 andar.
starstarstarstar Miguel Vieira Ferreira
Confortável e agradável.Café da manhã excelente, com padrão internacional sem esquecer de elementos locais.Pessoas gentis e ótima infra-estrutura.
starstarstarstarstar Antônio Márcio de Faria Andrade
Excelente empleados, muy atentos y amables, no me gustan los pisos alfombrado porque soy alérgica al polvo y esto reúne mucho polvo, se debe mejorar la limpieza de la habitación, excelente ubicación tiene muchos centro comercial cerca hasta puedes ir caminando.
starstarstarstarstar Nexcelin Lara
Amazing 😁 super nice people and the spa is amazing
starstarstarstarstar Andres Amber
Estuve 7 días y los protocolos de cuidado e higiene son excepcionales. Muy buen menú de alimentos y una ubicación cerca de Hacienda Santa Barbara.
starstarstarstarstar Alexánder Nempëque Quinchía
He visitado el hotel en varias ocasiones y cada vez me gusta más!
starstarstarstarstar Juan Carlos Vargas
Muy buen menú en el buffete y buena atención
starstarstarstar Miguel Huertas
Excelente hospitalidad y comodidad,agradable a la hora de ir de trabajo o paseó, vistas geniales y habitaciones amplias, muy recomendado.
starstarstarstarstar Wilson Rodriguez
Muy buena atención . Un buen hotel en todo sentido
star Carmenia Rosas
La mejor empleada del hotel trabaja en room service y se llama Aura, ellasiempre se esforzó por complacernos y mandar todos los pedidos perfectos! Gracias por su excelente servicio Aura!
starstarstarstar Margarita Vega
Bonito super
starstarstarstarstar Sandra Mendieta
A short walk to a lively (at weekends) area of excellent restaurants, cafes and shops in Usaquen and a mall with shops and restaurants almost next-door. Our room had great views and was huge and very comfortable. The staff were excellent as was the breakfast and very decent food in the restaurant. They take covid-19 protective measures seriously and we felt safe and really enjoyed our stay here. We also really appreciated their flexibility in allowing us an early check-in and late check-out. This is one of best value stays I have ever had.
starstarstarstarstar Sandy Bremner
I am shocked that the reviews are good as they were. Perhaps they do a good job outside a pandemic. However I must say that the hotel is not doing a good job in many regards.
The hotel has a single door for entry and its locked. Sometimes you have to wait to get access. The staff are so bored they disappear from their post. There is no assistance with luggage. Travelling with a baby and a few suitcases and a stroller isn't issue, however they made no effort to assist or provide assistance on the way in.
The hotels' room loading practices are to place as many people on one floor. I had a corner suite and the adjoining room and the adjacent room were occupied during my entire period with various guests. The hotel itself was not busy by any means. Truly it was perhaps at 1/5 capacity from my lobby count at best, yet they are loading floors and leaving others empty. Didn't make sense, however I sure the NH media team will rush to rationalize my comment or bury it in top posted positive comments in days!
The Housekeeping was horrendous. My suite had two bathrooms, a living room and dining area and I had one hand soap and one hand towel. It took several calls to get my room amenities up to the standard they allege their property to be. Your not busy...make an effort to do room checks and stocking before your guest arrives.
The property also boasts that staff speak English. They are correct. One person at front desk speaks English. That is all! In fact, most of the staff play avoidance because they do not. Even a staff member with a British Flag on their name tag could not utter more than two words in English. The Manager Lara explained in an email that their staff even speak Finnish! She is out to lunch!
The Covid Protcol? They pump sanitizer and alcohol mats everywhere, however they don't provide basic facial tissues that even 2 star hotels provide for you to use to press elevator buttons etc. They force you to use sanitizer even when dining prior to touching your food, which we all know is not safe for digestion and causes more problems. If a guest is eating by themselves socially distant and has arrived from their room, why are you mandating they digest residual sanitizer when eating their toast? The staff also serve and remove soiled dishes wearing the same gloves. I counted 3 staff who went to the kitchen with soiled dishes and turned back around with a serving within 15 seconds. The housekeeper some days wore a gown and then other days she didn't. Again, she did not change her gloves once after cleaning my room or the adjacent one on three occasions that I was waiting in the hall for my room.
Room service was just as challenging. The APP they are using does not work consistently and they also don't prep their menu accordingly to their descriptions. The food overall was very disappointing, but for a hotel who is trying to re-engage clients to stay with them, they really have to get better management.
I am able to write this comprehensive review because I was at hotel with my son waiting for his passport for two weeks and you will be surprised with what can be seen when no one is paying attention.
The Front desk staff are great. They truly are friendly and helpful as they can be. I would not say the same for their Manager L.M.H. During my two week stay and after expressing many concerns, she refused to speak with me. When reaching out to the chain to discuss all the issues, even their GM A.M.G didn't make any efforts.
I do not doubt this brand wants to be known for style, class and culinary flare, but I have to admit other than location and the grandeur of their suite, I have had a better, safer and more sanitary stay at a Ramada in the United States.
I will have to assume many of those previous reviews are employee written, though the English is much better! lol
The hotel chain keeps flagging my honest review instead of making efforts to engage with their customer.
star Charnpret Chadha
La experiencia inició un poco nonlo esperado, habíamos reservado en NH Hacienda, pero al llegar este se encontraba en "cuarentena", así que nos movieron al instante, cosa no tan chevere....😥😥 Bueno, al llegar a este Collection, al llegar nadie abría la puerta (esto por la malla de turnos que deben tener por la baja ocupación y la reactivación de reservas), pero las pocas personas que están, deberían estar más atentas y pendientes,hoy un cliente vale oro! 😋😋. Bueno, ya el desayuno, fue una grata experiencia,los meseros súper atentos, la terraza, justa para una mañana de domingo.... el menú... Delicioso.
starstarstar Diego Ospina
Excellent Staff, excellent service, modern room, COVID-19 safety protocols good and clear.
starstarstarstarstar Sylvia Gamez
Excelente hotel and service
starstarstarstar Juliana Breno
Ótimo hotel em Bogotá.Podem conferir.
starstarstarstarstar Dhallys
I visited this hotel for attending a meeting with customers. The lobby and the restaurant were excellent. A wide variety of local dishes. Later the service in Meeting Room was excellent. Everything was clean and in good conditions. I would recommend this hotel for business and pleasure trips.
starstarstarstarstar Ruben Peraza
Bom hotel
starstarstarstar Rafael Lagatta Filho
Gostei particularmente de tudo!! Limpeza bastante satisfatório, os quartos com muito boa área...estou falar de um quarto superior, com máquina para café que sempre se agradece, e as cápsulas são grátis, com muitos snacks. Tenho que falar também do pequeno almoço, bastante completo, com comida feita na hora como omolete, panquecas estilo americano, fruta com sumos naturais feito na hora e também grande variedade de pastelaria. Não posso deixar de referir o Spa muito bem equipado. Sala musculação com todos os aparelhos, uma excelente piscina em tamanho, jacuzzi com muito boa pressão e ainda banho turco com 2 temperaturas esauna....depois os tratamentos e independentemente dos anos do hotel que já são alguns, penso ser um bom hotel pelo preço/ qualidade a recomendar... só uma última nota para o serviço de quartos e a segurança do hotel, bom!!&
starstarstarstarstar Paulo Alves
I have been in this hotel couple times already. It is on convenient location and sets bar to the other hotels in the area pretty high. The biggest perk is the breakfast. There is no better way to start your day then fresh fruit, smoothies,whatever you can think of. Rooms are clean, but may get cold at night, as there is no central heating. Attaching some great food I had
starstarstarstarstar Jan Boula
Very comfortable hotel with great service and and amazing breakfast with topical fruits and juices, customized omeletes made to order and much more. They also offer transport services charged directly to your room. Very good option if you need accommodation in this part of the city.
starstarstarstarstar Fabiano Garcia
