It was a good hotel but regularly its quality is going down
starstar manash panda
This is my first booking with OYO and I am extremely dissatisfied. I booked a hotel in Hyderabad Hotel Lotus Grand and I did an early check-in by paying 800rs and saw the room to be very dirty (torn pillows, too many strains on blankets and very dirty bathroom) ***the pictures on oyo website doesn't match the real rooms***
I immediately left the place. The property manager did not return the money I paid for early check-in and he's not even talking to the OYO representative on the phone. After too much struggling to talk to the property manager, OYO gave up and ended up ditching me. OYO says they are not responsible for the early check-in fee. This is completely OYOs fault as the fake amazing pictures they show on their website doesn't match with the real ones. I paid 800rs just to get a glance of dirty room that OYO portrayed to be grand. OYO with the worst customer service interaction and very bad first experience.
Beware, this property DOESNOT look like what you see on the pictures. This is trash. And the property manager is rude and irresponsible.
star Bharath Garapaty
Hotel located in a very bad place. We had booked well in advance through Oyo, but after reaching hotel, the staff told us that no rooms are available.
star Mary Davis
BC why do you take bookings if you don't want to give service. They denied Complimentary breakfast. Room was pathetic bad smell comes from room. Toilet flush not working. Not giving towel on time Rude behaviour from reception staff as if he is giving breakfast from his pocket. and MC OYO don't give GST invoice. Actually you don't deserve 1 star as well. If Google provided negative rating I would have given -5 star.
star Tej kumar
I think it's an old hotel but they renovated it. Also they haven't given us the OYO allotted room, even though room is not that bad. Staff are good but a little irresponsible. Better ask for an OYO allotted room so that it will be much cleaner.
starstarstarstar Deepika Sandeepraju
