The hotel was very well located for a quick stay to catch a connecting flight. But note that this isn't a hotel I would pick if I was going to do touristy things in downtown, it is about 35 to 40 mins from everything that there is to see in Madrid, the area is very safe to walk around and the hotel was very quiet at night. They had our rooms ready, and met our request for two connecting rooms, although some people would see their decor as dated, to me it was a very good representation of Madrid (dark woods, mirrors everywhere) but they are keeping up with maintaining the place, rooms are large and the beds, bedding and pillows are really comfortable. Bathrooms are well equipped and clean.
The facilities are great and the food is really good, the included breakfast was excellent and the spaces are very clean. Although we didn't get to use the pool due to our short stay it looked clean and well maintained, and it was large which is not the norm around Madrid. The wifi worked well for streaming movies for the kids and doing work. We ordered room service and it arrived quickly and the service was very cordial.
Shuttle service was very quick and the vehicle was well maintained. Easy check-in and check-out.
Although the staff was amazingly accommodating and polite, we had to come down stairs and make our room service order in person because they seemed to not have enough staff for the hotel to accommodate other really large groups staying (the food arrived a bit on the colder side) and found the phone system lacking overall our phones had no info and when we figured out which number to dial, we couldn't really reach out to anyone, it always went to a full voicemail which was a bit strange.
Overall it was a great experience, just little details that seemed to be on par with the current climate around staffing shortages. Would definitely stay there again if if we have to do another long layover.
starstarstarstar Elisa Finol
Admittedly stayed here courtesy of Iberia due to flight issues and inability to connect...
Room clean and presentable but walked through renovation area to our corridor. We were told to go to Toledo to eat ... absolutely disgusting. Had we already not already been up for 15 hours we may have refused and seen what other choices there were. So our experience far from good
starstar Anne Eckl
Premium room is very spacious, comfortable and quiet.. Separate shower and bath is excellent. Very helpful and friendly staff. Superb breakfast, great range and choice.
starstarstarstarstar kieran brady
A fantastic place to stay.
Rui is a wonderful host.
It was clean and comfortable.
The breakfast was excellent with a wide variety of choices.
The location is central to visit many monuments.
The rooms are nice and it was quiet.
starstarstarstarstar Stephannie Schapiro
Fancy hotel. I was lucky that they gave me a higher tier room, so my experience was just as if I were Kevin Macallister from Home Alone 2. There was delicious Nepali food just two short blocks away.
starstarstarstarstar Sebastian Schuth Hurtado
Excellent stay close to the airport. The interiors could use a touch of some modern elements. None the less impeccably clean and spotless. Great breakfast as well. Make sure to use the free airport shuttle services.
starstarstarstarstar KATHAN MEHTA
Bad experience considering this is a 4 star hotel near the Madrid airport. The thermostat was broken. The room was hot like a sauna when I entered. The dinner experience in the hotel wasn't good as well. We had to wait for 50mins before our food came out and we didn't order anything exotic. I believe there are better options in the vicinity for the same price. Won't recommend.
star Hrishikesh Kulkarni
Spacious rooms excellent service very good breakfast. Although I visited the place in late autumn I believe that the swimming pool makes it an all time value for money. Definitely recommend
starstarstarstarstar christos ntekidis
Good city restaurant close to the airport and main highways in and out of the city. Good service and good infrastructure BUT mandatory paid parking should be managed differently. No alternative parking around pushes for a "mandatory" daily charge for car parking.
starstarstarstar Nuno Coelho Martins
Beautifully appointed and clean hotel close to the airport with a free shuttle included. Breakfast is the best continental one we have had so far in Spain with hot items, pastries, fruit , etc. worth the money. Highly recommend. Also, the metro is relatively close so If you choose to either go into central Madrid, or drop off a rental car like we did it is easy to get back.
starstarstarstarstar V&E ER Nurses (The Traveling RN’s)
