For this Hyatt it is the service that excels. The rooms are ample size-wise. There are also suites which are upgradeable and offer more space. Breakfast gives you a lot of options. For requests the hotel is quick to respond and appreciated that. There is a gym on the top floor but not a pool. My room had a proper desk chair.
starstarstarstarstar Gay Vagabond
After trying to get a Hyatt survey to give the Hyatt my opinion of this Hotel, they surprisingly were not able to send me a Hyatt Survey on this Hotel! We booked 3 rooms for 2 different moments in June, so 6 rooms in total!!! It all started great, but services at the restaurant, bar, even the bellboy was not good! Disrespectful is the main word! Cant let employees be like that and do nothing! I give them 2 stars because it is not all bad! But they lost 3 - at the restaurant, at the bar and the bell boy
starstar Marco Matouk
Wonderful hotel. Beautiful lobby. Comfortable, clean rooms. Nice breakfast buffet. Several museums and tapas restaurants nearby, plus metro is close.
starstarstarstarstar Kenneth winter
Fancy part of town, great location and close to the airport! When I was there their system was down, which means I couldn't even get a key to my room, someone had to come open it for me every time. Inconvenient as the wifi was also down, but the good service and disposition of the staff made it not too bad. Would definitely stay here again though, loved the hotel and the room.
starstarstarstarstar Sebastian Hernandez
Definitely not 5 stars hotel, maximum 3+. The rooms are very small and the staff from the reception not very welcoming. No one is picking the luggage upon arrival and after checking in they asked if they should pick our luggage to the room or we will do it ourselves. The breakfast is also poor with small
variety, but delicious. Gym is small but compare to other hotels there is few machines that saved the situation. Overall the experience was good but as I mentioned before they are far from being a 5 stars hotel, customer service wise as well as amenities wise.
starstarstar Elena Jahontova
