Lovely rooms, extraordinarily courteous and attentive staff, a beautiful garden, and a breakfast buffet that frankly has no right to be as good as it is (it's kind of ridiculous how good the hotel kitchen is, actually).
starstarstarstarstar Jay Donde
Great location. Friendly, courteous, efficient staff. Excellent breakfast. Beautiful room.
starstarstarstarstar Mike Klobouk
We had such a great time while staying at the Palacio de los Duques Gran Meliá! It’s a 5 minute walk to the Royal Palace of Madrid which is very fun to explore! Tamara, one of the concierges was so helpful in planning out a night in Madrid. She had suggestions for tapas places, to booking a dinner reservation at Ramses, to getting us tickets to a disco after party! She did a great job making the night memorable! She even helped plan a private tour of Toledo for us for the following day.
starstarstarstarstar Matt Severance
Lovely hotel. Awesome breakfast. Staff is attentive and very accommodating. Little details were important- never had to wait for an elevator, concierge was helpful and always available, location is great (try the wine bar across the way). When many hotels are still not cleaning rooms, it was nice ours was cleaned 2x a day. They included special touches for our honeymoon. Lastly, we enjoyed the views and quick service on the rooftop pool. Would stay again!
starstarstarstarstar Grace G
The moment you enter the hotel you feel like you are in the movie. Entire staff is super nice and helpful. The rooms have high ceilings, beautiful bathrooms and very comfy beds. Can’t wait to go again.
starstarstarstarstar Bojan Delibasic
What a beautiful hotel, engaging and warm staff, and incredible experience.
It is a no brainer for the quintessential experience in Madrid. Great location. Excellent amenities.
Thank you for the perfect week!
starstarstarstarstar Patrick McBane
I cannot recommend this hotel enough. Location wise and customer service are top notch! Everyone single person you come across goes out of their way to accommodate you here. 2 of my favorite are Caesar at Conciege, he’s the best Conciege personals I have dealt with. He helped us with our reservation to our next stop , Bravo 👏🏽👏🏽 And next I’d like to mention Carlos again can’t say how great he is! If I ever go back I’m definitely staying there again 💯
starstarstarstarstar Ayesha baig
The service was amazing. The room was spotless. The food was fantastic. There is no other hotel in Madrid that I would recommend. They made our stay extra special for us. We had harrowing travels trying to get to Spain and after 5 minutes in their hotel, they made everything absolutely perfect. Thank you!
starstarstarstarstar Connie Dornan
Stay 27.08.2021 - 29.08.2021
I would give the Palacio de los Duques Gran Meliá 6 stars if that were possible. A great room with excellent facilities and absolutely outstanding service. As a frequent traveller who mainly uses 5 star hotels I have international comparisons and this hotel is definitely in the top 1%.
The service is of such a high standard that it is hard to match. Personal approach, friendly reception, extremely well-informed concierge, maximally helpful room service (!) (!!) - all superlative.
I have rarely felt so welcome in a hotel as I did in this one.
Many thanks for this.
starstarstarstarstar Daniel
My partner brought me here for my birthday. What a treat. This place exhumes class, hidden in the old town close to the royal palace and opera house. Well worth the views from the rooftop pool/jacuzzi/bar.
Also, some advice (valid as of the date of this post):
Make sure to book from the hotel's website (not Trip Advisor and the like) and apply for their membership - you'll get 85€ free credit. You also get a free room upgrade, if available.
starstarstarstarstar Freddie Kalaitzis
