We booked an apartment with 2 bedrooms and 2 bathrooms, which we payed for through a tour operator. When we arrived we were given a one bedroom apartment, two of us stayed on a pull out couch like students. Also the bathroom was only possible to enter through the one bedroom, not the living room. So nobody got any sleep, by being disturbed all night. We tried to solve the problem with the receptionist, but he was the rudest person working in hospitality I ever experienced. They had other small apartments available, but he refused to offer us one. Even I showed him in our confirmation the description of 2 bedrooms he just said: that’s a general description, it has nothing to do with your apartment. Unbelievable. One of the worst stays ever.
star Inga Reißig
Excellent location, next to real Madrid stadium. The staff was super nice and helpful. The apartment had everything that was needed. Definitely the best option if you are thinking to visit Madrid!
starstarstarstarstar Juan Fuste Alcala
We had a great stay in Madrid. It a lovely accomodation that is a little bit of a way out the city! Due to the fact it wasn’t in the city we saw more of everyday life in Madrid. We found some great VEGAN friendly restaurants about a 5-10 minute walk from the accomodation. The rooftop is also a lovely place to chill after some exploring in the city.
I messed up my booking but LAURA at reception sorted it out within minutes. She was AMAZING and started our holiday with exceptional customer service!
starstarstarstarstar Joseph Jew
They are not polite to their customers. The security guy yelled at me, swore to me (insulted me), this is unacceptable. The issue is that i am drinking a coffee in a paper cup before the midnight at the terrace (this is not against the rules, i did not break any rule) even if i broke the rules, they can’t yelled or insult their customers. They should talk with us in a proper way.
And actually when i wrote this situation to the Client Solution Manager, I’ve learned that security guy started to telling lies behind me, like i was there after the midnight. But i wrote the mail before the midnight, and explained whole story. Is it not possible? i am not a fortune teller in the end. I have no issue with the Client Solution Manager, he always helped to me and listened to me. But the security guy is terrible. Staying here is like a nightmare, still i have more than a month here because my company already booked here for me. I am counting the days..
the cleaning is not enough too. They are not using any vacuum machine, and i found dirty dishes after each cleaning.
I’ve been there more than a month. So this issue is not triggered from a single cleaning, or single behavior. Please consider it if you are thinking to stay here.
star Aslıgül Göktepe
We travelled with our 9 month old. We were given an smoking apartment (which we specifically didn't book and of course stunk), had mold on the carpet and dust everywhere. The bathroom was also extremely dirty. The receptionist couldn't care less about the situation, although he did take the time to explain to us that he regretted accepting a job there and his managers didn't care about guest satisfaction. We cancelled the room and found a new one in a 4* hotel down the road. I have slept in all kind of hotels, hostels, campings, couches, vans and sometimes floors in many countries.... Nothing like this! Cleanness is basic. Do not stay here, much less if you are travelling with your little ones.
star Paula Lacasa
